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Policies and Procedures


Return Policy
  • You may return an item for replacement or refund. All returns must be accompanied by your receipt.
  • If you have a question about a return—please call the Titan Gift Shop at 724-946-6211.
  • You may want to insure your return; we cannot be responsible for lost or misdirected packages.
  • Once we receive the returned merchandise, we will credit your account within 10 business days. Original shipping charges are not included in the refunded price.
  • Please send any returned items to:

    Titan Gift Shop
    Westminster College
    McKelvey Campus Center Level 2
    New Wilmington, PA 16172



Accepted Forms of Payment
  • Mastercard, Visa, Discover, American Express
  • Cash
  • Titan Card (campus card)
  • Personal checks imprinted with your address and accompanied by suitable identification.
  • If you prefer to pay by check or money order, or would rather phone in your order, please call 724-946-6211 between the hours of 8:30 AM to 4:00 PM Monday through Friday.



Order Processing
  • We will make every attempt to list only in-stock items; however there may be instances when a popular item sells out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.
  • Most orders will be processed within 24 hours (except weekends and holidays) unless an item is out of stock. Due to the high volume of orders we receive daily, there may be times that processing time increases 48 hours before your order may be shipped out.



Order Cancellation
  • Please be advised that you can only cancel your order if it has not yet been shipped out.



Shipping Procedures
  • Our primary method of shipping is UPS Ground. Ups does not ship to a P.O. Box number, so we prefer a street address.
  • Please note that our policy allows for up to 1-2 business days before your order is shipped out.
  • The following is the shipping cost of sending out your package:
    • UPS Ground $8.95
    • UPS Next-Day Air $25.00 (Next business day from the day the merchandise ships out)
    • UPS 2nd-Day Air $18.00 (Two business days from the day the merchandise ships out)
    • Unless another method of shipment is requested, Westminster Gift Cards will ship via US mail free of charge.
    • Orders will be filled within 48 hours (excluding weekends and college holidays)
  • Orders must be received before 10 AM (EASTERN STANDARD TIME) to guarantee overnight delivery.
  • Packages being sent to Alaska or Hawaii are sent via UPS overnight.
  • Shipping of items is based on availability of items, and credit card authorization. All Express Deliveries (Next Day Air and 2nd Day Air) are next Business Day only. This excludes Holidays and Weekends. Choosing Express shipping minimizes delivery days, not order processing days.
  • Currently we do not ship to addresses outside the US. As a result of the higher incidence of overseas credit card fraud, our security for these types of orders has been heightened. We apologize for the inconvenience this may cause.





Westminster College Bookstore and Titan Gift Shop
McKelvey Campus Center
New Wilmington, PA 16172

Titan Gift Shop (apparel and gift items) 724-946-6211
Bookstore (textbooks and school supplies) 724-946-7216
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